The Trust & Safety mission at Reverb is to promote a safe, secure, and inclusive musical community. To further this mission, we dedicate specialized teams and technology to prevent fraud, uphold policies, and monitor for any suspicious activity in our marketplace.
Fraud detection
- We combine expert analysis, machine learning, and technology to evaluate hundreds of signals that help us flag and investigate suspicious activity.
- Our in-house team and technology actively monitors for fraudulent listings, orders, and activity. You can help improve our ability to remove bad actors by reporting suspicious content or content that violates our policies.
Multi-step verification process
- Users go through a thorough verification process upon signing up for Reverb to ensure account validity.
- Our in-house team and technology actively monitors for fraudulent listings and activity.
- Reverb requires new and existing sellers to verify their information before they can publish listings to the platform for purchase.
Reverb Payments
- Default payment system available to sellers in most regions that ensures users get their money back when warranted.
- Secure payment system that’s encrypted to ensure the safe processing and transmission of financial transactions.
- Provides buyers with the most common payment methods, such as credit/debit card, PayPal, Apple and Google Pay, etc.
Reverb Protection
- Whether you’re a buyer or seller, Reverb has your back. If there’s any disagreement about the item upon arrival, Reverb Support is there to help resolve the issue.
- Reverb specialists will help mediate disputes to ensure the buyer or seller gets their money or item back in situations when warranted.
- Our in-house Resolutions Team helps to fairly settle claims & disputes.
Community of musicians and music-lovers alike
- The only online marketplace devoted to new and used music gear.
- Most users coming to Reverb have the same common interest – purchasing music gear.